We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. Please use a tracked delivery method for your own peace of mind. You are fully responsible for any return you send to us until we receive it. We recommend that you state the thing is a "Product Return" so that no customs charges should be levied before arrival at the shop. If you are returning from outside of the EU, and if we have to pay any charges to receive the item that is returned, you agree that this will be deductable from your refund. Some items cannot be accepted for return due to safety or hygiene reasons - Cycle Helmets and sunglasses are included in this category.Īll returns should be sent to this address (and can be returned by hand if you are local) with a note requesting whether you wish for a refund or exchange:ģ7-38 Kinsale Road Commercial Centre, Kinsale Road, Cork T12 P8KF This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or if we have sent you an incorrect item.Īny goods returned must be in the same perfect condition as when purchased (including their packaging). You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. You are entitled to cancel your order and return the goods within 30 working days for a refund less the cost to us of shipping the goods to you initially. Your rights to return goods are protected under the EU Distance Selling Directive.
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